If you wish to rearrange or cancel a booking you should call the Hospital booking team as soon as possible.

If you book within 14 days of the date of your appointment then you agree to waive the benefit of the standard 14 day ‘cooling off period’ where you would otherwise be entitled to cancel and receive a full refund of the appointment fee.

If you cancel a booked appointment at any time up to 24 hours before the appointment you will receive a full refund if the appointment cannot be rescheduled to a convenient time and date.

If you are unable to attend or otherwise need to cancel a booked appointment within 24 hours of the appointment (and it cannot be rescheduled to a convenient time and date for all parties) then no refund will be payable.

Refunds will only be paid to the cardholder or person who made the original payment and will be made through the same means as payment was made.

If you attend a booking but are unable to receive services because you are not in an appropriate physical condition then you will not be entitled to a refund.